At Precision Aerobatics, customer satisfaction is a number one priority to us. For this reason, we go to great extents to assure high quality products, knowledgeable technical support and timely order processing. If for any reason you are not satisfied with your purchase you can send it back for a refund within 14 days of the purchased date, under the following guidelines.
Guidelines
All returned merchandise must be in new and unused condition and in original packaging.
20% restocking fee will be applied to all returns. The mounting of any parts, subassemblies, any electronics, any hardware, any similar conditions will constitute the merchandise as used. Precision Aerobatics does not except returns on used merchandise.
All electronics, unless defective are non-returnable.
Any merchandise returned to Precision Aerobatics that are determined to be used or not new due to packaging damage, signs of use or missing parts, including instructions, manuals or any factory paperwork, will be returned to the customer and the customer will pay all shipping costs.
Returns
When preparing your merchandise for return make sure all packaging materials, all parts and all instructions and paperwork are included. If anything is found to be missing, Precision Aerobatics will not be able to accept your return.
Contact Precision Aerobatics to obtain an RMA# (returned merchandise authorization). Any merchandise arriving without an RMA will be refused and returned to sender.
Precision Aerobatics will only refund shipping charges on returns if the return is due to a shipping error. Any other shipping charges will not be refunded. The refund will only be for the cost of the item returned. The customer is responsible for any insured returned shipments. Precision Aerobatics will not pay for insurance on returned shipments.
Any returns sent COD would be refused.
To return an item call (770) 292-9122 or email [email protected]
Damaged Merchandise
When the package arrives, if there is any visible damage we recommend you refuse the shipment. If the damage is discovered after accepting the package please contact Precision Aerobatics as soon as possible. Make sure to save all paperwork and packaging with the damaged merchandise, we may need it to process a claim. Do not return any shipment damaged merchandise yourself. We will issue a pick up ticket once a claim has been filed.
Defective Merchandise
Check your order and merchandise as soon as it is received. If you find any defective and or missing parts before use, please be sure to contact Precision Aerobatics as soon as possible for replacement
